Shipping

--- Please read carefully. By purchasing the product in this webstore, you agree to the terms below. ----

** Flat rate shipping only applies to orders under 50 lbs (~22 kgs)

Ensuring Product Quality

Shipping

We treat your shipment with the greatest of care. We specially package and ship your purchase so that it will arrive in the best possible condition. Our Products are shipped from Toronto, ON, by Canada Post to any destination in Canada. We are not responsible for damages, losses or delays caused by Canada Post or customer negligence.

Snackrite Xotiks is not responsible for the products after it has been handed over to the carrier (Canada Post). The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather (heat) at your order’s destination when choosing shipping options, as we cannot promise chocolate will hold form for too much time in the sun/heat.

Order processing

All orders placed before 12:00pm EST Monday through Thursday will be processed that same day. If your order is placed after 12:00pm EST, please allow 24 hours for processing. To ensure your product arrives in the best condition we only process shipments Monday through Thursday and avoid weekend travel times and deliveries. We cannot guarantee Monday deliveries on any order.

Satisfaction Guarantee

If for any reason your order does not meet with your satisfaction, contact us by email and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by Canada Post or if the shipment was damaged after arrival, or if Canada Post did not deliver on time/perform as contracted. Holiday Shipping Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas etc., Canada Post may extend their ground shipping times and we cannot guarantee their on-time performance. We apologize for any inconvenience this may cause you.

Covid-19

There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.